This preview shows page 3 5 out of 5 pages"Capacity is made up of the resources needed to serve customers, process information ot make products" Greasley (09) There are 3 strategies to manage the capacity which include level, chase and demand management strategyThe first is called level scheduling, where you try and maintain a steady workforce with a steady schedule The second is the chase strategy, where you maintain a level workforce and increase your workforce as demand increases This may mean using overtime or
Bu3640 Services Management Week 6 Bu3640 Services Management Week Service System Delivery System Elements Including Management Processes Infrastructure Studocu
